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Master Medical Shipping and Returns Policy

All orders are shipped within 48 hours Monday when able and in-stock. - Friday 8am - 5pm Central Time Zone.


We use the following carriers to deliver our orders:

DHL/Exel Logistics

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders, Returns and Refunds 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 
Return Policy : We offer a 30 Day money back guarantee on any product we sell. If for any reason you are unsatisfied with your product, simply return it to us within 30 days of delivery or receipt and we will refund you 100% of your purchase price, provided the product is returned in the same condition we shipped it out. Refund Policy: All Refunds will be made within 3 business days of the return and will be processed in the same method of payment (example, if paid via Credit card, the refund will be applied to that credit card). Please contact our Customer Service department prior to any return for an RMA number to insure prompt credit.